Workmanship
Coverage may apply when a verified issue is caused by a defect in assembly, stitching, joinery, hardware installation, wiring, or manufacturing.
SoftHaven Customer Assurance
Warranty Information
Our warranty approach is designed to protect the quality, function, and workmanship of your SoftHaven furniture and home decor while giving you a clear, considered path to support when a product does not perform as reasonably expected.
01 / Warranty Overview
Protection built around quality, clarity, and fair resolution.
SoftHaven evaluates warranty concerns according to the product’s intended residential use, the nature of the reported issue, available evidence, care history, product age, and the specific warranty terms that accompanied the purchase.
Materials
Eligible claims may include premature failure of covered materials when the product has been used, assembled, cleaned, and maintained as instructed.
Function
A covered product should perform its intended function under normal residential conditions throughout the applicable warranty period.
Resolution
Depending on the verified issue, available resolutions may include guidance, replacement parts, repair support, product replacement, or another appropriate remedy.
Applicable coverage period
The controlling warranty period is the duration stated on the applicable product page, order confirmation, manufacturer documentation, packaging, or other written terms provided with the product. When terms differ, the most product-specific written warranty information applies.
02 / Intended Use
Warranty protection begins with appropriate residential use.
Our furniture and home decor are selected for everyday residential environments. Proper assembly, stable placement, routine care, reasonable weight distribution, suitable indoor conditions, and use consistent with the product description help preserve both appearance and performance.
Normal Use
Regular household use consistent with the product’s intended purpose, dimensions, construction, weight guidance, and care instructions.
Proper Assembly
Assembly completed according to supplied instructions, using the correct hardware, support components, tools, and recommended sequence.
Suitable Placement
Installation on an appropriate, level surface away from excessive moisture, uncontrolled heat, harsh sunlight, unsafe electrical conditions, or outdoor exposure unless the product is expressly described for such use.
Routine Care
Cleaning and maintenance performed with appropriate methods and products, without abrasive agents, aggressive chemicals, excessive water, or unauthorized alterations.
03 / What May Be Covered
Coverage focuses on verified defects, not ordinary change through use.
A warranty issue must generally result from a covered defect in materials, construction, assembly, or manufacturing rather than normal wear, accidental damage, environmental exposure, improper care, misuse, or natural variation.
Frame and Joinery Defects
Verified failure of covered frames, joints, supports, brackets, or structural connections resulting from a manufacturing or assembly defect may qualify for review.
Functional Component Failure
Covered hinges, slides, fasteners, legs, connectors, switches, cords, or other functional components may be eligible when they fail prematurely under normal use.
Manufacturing Irregularities
Significant seam separation, stitching failure, or material detachment caused by a verified manufacturing defect may be reviewed when not related to abrasion, snagging, pets, spills, or misuse.
Lamp Function Defects
Eligible lamp concerns may include covered defects in switches, sockets, cords, internal connections, or integrated components when used with compatible power and bulbs.
Drawer and Door Operation
Dressers and storage furniture may qualify for review when covered doors, drawers, or slides fail to operate because of a verified defect rather than overloading or uneven placement.
Premature Finish Failure
Certain finish concerns may be considered when substantial peeling, separation, or manufacturing inconsistency appears under normal indoor use and proper care.
04 / What Is Generally Not Covered
Natural aging, environmental effects, and accidental damage are different from defects.
The following conditions are generally outside limited warranty protection unless the applicable written product warranty expressly states otherwise.
Normal Wear
Gradual softening, compression, surface polishing, minor pilling, light scratches, fabric relaxation, or other expected changes resulting from regular use.
Natural Variation
Differences in wood grain, knots, texture, weave, stone pattern, tone, reflection, dye lot, or hand-finished character that do not impair normal function.
Accidental Damage
Damage caused by impact, dropping, dragging, punctures, cuts, stains, burns, spills, breakage, improper moving, or other accidental events.
Improper Care
Damage resulting from unsuitable cleaners, excessive moisture, steam, abrasive tools, harsh chemicals, improper washing, or failure to follow care guidance.
Environmental Exposure
Fading, warping, rust, corrosion, mildew, cracking, discoloration, or deterioration caused by sunlight, humidity, water, heat, cold, or outdoor use.
Misuse or Overloading
Damage caused by standing, jumping, climbing, exceeding reasonable load limits, uneven weight distribution, commercial use, or use outside the intended purpose.
Unauthorized Changes
Damage related to alteration, refinishing, reupholstery, rewiring, drilling, modification, third-party repair, or replacement parts not approved for the product.
Pet-Related Damage
Scratching, chewing, staining, puncturing, hair accumulation, odor, claw damage, or other conditions caused by animals.
Installation Conditions
Problems caused by uneven floors, insecure walls, unsuitable anchors, incorrect electrical supply, missing support components, or improper assembly.
05 / Warranty Claim Process
A clear review process helps us understand the issue accurately.
Please retain the product, packaging labels when available, hardware, order information, and all relevant evidence until the review is complete. Do not discard, repair, modify, or return the product without instructions.
Locate Your Order
Provide the order number, purchaser name, email address used at checkout, product name, and any identifying label, model, batch, or item number visible on the product or packaging.
Describe the Concern
Explain when the issue first appeared, where it is located, how the product was being used, whether assembly was completed, and whether the condition has changed over time.
Document the Product
Include clear photographs of the entire item, the affected area, surrounding components, product labels, assembly points, packaging damage when relevant, and any measurements requested.
Complete the Review
SoftHaven may request additional images, video, testing, troubleshooting, component identification, or confirmation of care and assembly before determining whether the concern is covered.
Receive a Resolution
When a claim is approved, the available remedy will be selected according to the verified defect, product condition, part availability, warranty terms, and the most practical method of restoring intended function.
Order Details
Order number, purchaser information, product name, and purchase date.
Full Product View
A clear image showing the complete product and its surrounding placement.
Detailed Evidence
Close photographs or video showing the reported condition from multiple angles.
Labels and Packaging
Product labels, carton labels, batch information, manuals, and packaging condition.
06 / Resolution Options
The appropriate remedy depends on the product and the verified defect.
Warranty service does not always require replacement of the entire product. Many concerns can be resolved through troubleshooting, adjustment, replacement hardware, component replacement, or another targeted remedy.
Care or Adjustment Guidance
When the concern is related to setup, alignment, cushion placement, drawer adjustment, hardware tightening, lamp compatibility, or routine care, detailed guidance may restore proper performance.
Replacement Hardware
Missing or defective fasteners, feet, brackets, handles, slides, connectors, switches, or other serviceable components may be replaced when available.
Replacement Component
A covered section, cushion, panel, drawer, mirror component, lamp component, or other replaceable part may be supplied instead of replacing the complete item.
Repair Support
Where appropriate and permitted by the applicable warranty, SoftHaven may authorize a repair approach or provide support toward an approved repair.
Product Replacement
If the verified defect cannot reasonably be resolved through a part, adjustment, or repair, an eligible replacement may be considered, subject to product availability and applicable terms.
Comparable Alternative
When the original product or finish is unavailable, a reasonably comparable item or another appropriate remedy may be offered in accordance with the applicable warranty and legal requirements.
07 / Care and Prevention
Thoughtful care protects appearance, performance, and warranty eligibility.
Furniture and decor naturally respond to use, light, temperature, humidity, cleaning methods, placement, and weight. Preventive care cannot stop every change, but it can substantially reduce premature damage and help preserve the original design.
Upholstery
Rotate loose cushions when appropriate, vacuum gently, address spills promptly, avoid abrasive cleaning, and protect fabrics from pets, sharp objects, direct heat, and prolonged sunlight.
Wood and Finishes
Use coasters and protective pads, wipe moisture promptly, avoid placing hot objects directly on surfaces, and maintain suitable indoor temperature and humidity.
Rugs and Cushions
Follow care labels, use an appropriate rug pad, rotate rugs where practical, avoid prolonged moisture, and do not wash removable covers unless the instructions expressly permit it.
Lamps and Mirrors
Use compatible bulbs and power sources, keep electrical components dry, secure mirrors with suitable mounting hardware, and clean reflective surfaces without saturating frames or backing.
08 / Category Considerations
Different products require different evidence and care.
Warranty evaluation is shaped by the construction, function, materials, and expected behavior of each product category.
Sofas
Reviews may consider frame stability, support, stitching, cushion behavior, leg attachment, assembly, placement, and evidence of concentrated or excessive loading.
Coffee Tables
Surface condition, joint stability, hardware, level placement, moisture exposure, impact damage, and heat protection may be relevant.
Accent Chairs
Frame integrity, swivel or leg operation, upholstery, seam condition, support, and appropriate residential use are considered.
Beds
Proper assembly, support system compatibility, center supports, floor level, fastener condition, mattress suitability, and weight distribution may affect coverage.
Dressers
Drawer loading, anti-tip installation, cabinet alignment, slide operation, hardware, surface care, and level placement are commonly reviewed.
Rugs
Fiber behavior, shedding, flattening, color variation, cleaning method, rug pad use, moisture, pets, and traffic patterns may be relevant.
Cushions
Normal compression, fill movement, fabric wear, washing method, zipper use, seam condition, and accidental staining are considered.
Lamps
Bulb compatibility, voltage, socket condition, switch function, cord condition, moisture exposure, shade handling, and unauthorized rewiring may affect review.
Mirrors
Shipping evidence, mounting method, wall type, impact, edge damage, frame condition, backing, humidity, and installation hardware may be considered.
09 / Warranty Questions
Clear answers before you begin a warranty request.
How do I know the warranty duration for my product?
Review the product page, order confirmation, product packaging, instruction manual, warranty card, or manufacturer documentation. The most product-specific written warranty period supplied with your purchase controls the duration of coverage.
Does the warranty cover normal wear and aging?
Limited warranties generally do not cover normal wear, gradual softening, minor pilling, light scratches, compression, fading, natural material variation, or cosmetic changes that occur through ordinary residential use and do not result from a covered defect.
Are shipping damage and warranty claims handled the same way?
Not always. Damage visible at delivery may be treated as a delivery or transit issue rather than a warranty defect. Photograph the packaging, shipping label, complete product, and damaged area as soon as possible and report the concern promptly.
Can I repair the product before submitting a claim?
Do not repair, alter, refinish, rewire, reupholster, or discard the product before receiving instructions. Unauthorized work may change the condition, remove evidence, create additional damage, or affect eligibility.
Will an approved claim always result in a full replacement?
No. The appropriate remedy may be troubleshooting, adjustment guidance, replacement hardware, a replacement component, repair support, product replacement, or another reasonable resolution permitted by the applicable warranty.
Are color, grain, texture, and finish differences considered defects?
Natural or production-related variation is generally not a defect when it falls within the expected character of the material and does not impair normal function. Wood, woven textiles, rugs, upholstery, reflective surfaces, and hand-finished products may not be visually identical.
Does moving the product affect warranty coverage?
The act of moving does not automatically cancel coverage, but damage caused by dragging, dropping, impact, improper lifting, disassembly, reassembly, storage, or transportation is generally not considered a manufacturing defect.
Can a warranty be transferred to another owner?
Warranty transferability depends on the specific written terms for the product. Many limited warranties apply only to the original purchaser and require proof of purchase. Review the documentation supplied with your order for the applicable ownership requirements.
What happens when the original part or finish is unavailable?
When an identical component, material, finish, or product is unavailable, SoftHaven may offer a reasonably comparable alternative or another appropriate remedy. Differences in color, texture, grain, hardware, dimensions, or construction may occur because of production changes and natural variation.
Does this warranty replace my legal consumer rights?
No. This page describes general warranty principles and is not intended to remove rights that cannot legally be excluded or limited. Additional rights may apply depending on the product, transaction, written warranty, and governing law.
10 / Warranty Support
Prepared evidence helps us review your request with greater clarity.
Submit your order information, a concise description of the concern, clear photographs of the complete item and affected area, and any available product labels or packaging details. Our customer support team will review the information and provide the next appropriate step.
Use the customer care page to submit a warranty question, report a product concern, or request assistance with the required documentation.
Submit a Warranty Request
Customer Support Email: support@softhaven.lol
Customer Support Phone: +1 (401) 619-4104
Business Address: 78 Hybrid Drive, Cranston, RI 02920, United States
This page provides general SoftHaven warranty information and does not create coverage beyond the written warranty applicable to a specific product. Warranty eligibility, duration, exclusions, required evidence, and remedies may vary. SoftHaven may update this page to improve clarity or reflect operational changes, but an update does not reduce rights that have already vested under applicable written terms or law.
