24/7
Customer support for questions before and after your purchase.
Free Shipping
3–5 Business Day Delivery
Free 30-Day Returns
Support Available 24/7
SoftHaven Customer Care
Help Center
Thoughtful support for every stage of your SoftHaven experience. Explore clear guidance for orders, delivery, returns, product care, discounts, checkout, and the details that help you choose furniture and home decor with confidence.
Free
Standard shipping on every SoftHaven product.
3–5 Days
Standard delivery timeframe in business days.
30 Days
Free returns and exchanges within the eligible period.
A Clearer Support Experience
Support, Made Simple
Furniture purchases involve meaningful decisions: room dimensions, finish, comfort, delivery access, styling, and long-term care. This Help Center brings those details together in one calm, easy-to-navigate destination.
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01
Before placing an order Review product dimensions, materials, room placement, doorway clearance, and the finish shown in the product description.
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02
After checkout Keep your order confirmation available and review the delivery information carefully for accuracy.
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03
After your order arrives Inspect the packaging and product promptly, then follow the recommended setup and care guidance for your item.
Browse by Need
Support Topics
Begin with the area that best matches your question. Each topic is organized around the practical decisions customers make while shopping, receiving, styling, and caring for their home.
Orders & Confirmation
Understand what happens after checkout and what information to review before your order begins processing.
- Order confirmation details
- Billing and shipping information
- Order changes and processing
Shipping & Delivery
Learn about SoftHaven shipping, expected delivery timing, and what to prepare before a furniture order reaches your home.
- Free standard shipping
- 3–5 business day delivery
- Delivery preparation
Returns & Exchanges
Find the essential steps for requesting an eligible return or exchange within the SoftHaven return period.
- 30-day eligibility period
- Item condition guidance
- Return preparation
Product Care
Protect the look and feel of your furniture and decor with restrained, material-conscious care practices.
- Upholstery and cushion care
- Wood, glass, and mirror care
- Rug and lighting guidance
Discounts & Offers
Understand how automatic SoftHaven savings appear during checkout and when promotional pricing applies.
- 15% subscriber savings
- 20% selected-style offers
- Automatic checkout discounts
Account & Checkout
Review practical checkout guidance, payment authorization, account information, and order-detail accuracy.
- Checkout information
- Payment authorization
- Customer account details
From Cart to Home
Your Order Journey
Confirm Your Selection
Review dimensions, color, material, quantity, room fit, and access points before completing checkout.
Review Confirmation
Check the order confirmation for the correct products, delivery address, contact details, and applied savings.
Prepare for Arrival
Clear the intended placement area and confirm that doorways, hallways, staircases, and elevators provide adequate access.
Inspect and Settle In
Examine the packaging and product after delivery, retain important materials, and follow the recommended setup and care instructions.
Shipping and Arrival
Delivery, Clearly Defined
SoftHaven offers free shipping across the store, with standard delivery expected within 3–5 business days. Delivery timing begins after order processing and may be influenced by destination, carrier operations, weather, access conditions, or unusually high order volume.
Shipping Cost
Free Shipping
Standard shipping is included on all SoftHaven products.
Delivery Window
3–5 Business Days
Estimated standard delivery after order processing.
Before Arrival
Measure Access
Check doors, halls, stairs, elevators, and final placement.
After Arrival
Inspect Promptly
Review the item and packaging before discarding materials.
Return With Confidence
Returns, Made Considered
Eligible products may be returned or exchanged free of charge within 30 days. Prompt communication and careful repacking help create a smoother review and return experience.
Confirm the 30-Day Window
Begin your request within 30 days of delivery. Include your order information and a clear explanation of whether you prefer a return or an exchange.
Preserve Product Condition
Keep the product clean, complete, and protected. Include all accessories, hardware, instructions, removable components, and other materials received with the order.
Document Delivery Concerns
For a damaged, incomplete, or incorrect item, retain the packaging and prepare clear photographs of the product, packaging, shipping label, and affected area.
Follow the Provided Instructions
Wait for the return guidance before sending an item. Correct preparation helps protect the product and supports efficient inspection once it is received.
Preserve the Details
Care for Every Room
Always prioritize the instructions supplied with your product. The recommendations below provide general care principles for the furniture and home decor categories available at SoftHaven.
Upholstery, Sofas & Accent Chairs
Vacuum gently with a suitable attachment, rotate removable cushions when appropriate, and address spills promptly by blotting rather than rubbing. Test any cleaning method in a discreet area first.
- Sofas
- Accent Chairs
- Cushions
Tables, Dressers & Beds
Use coasters and protective pads, avoid prolonged moisture, lift objects instead of dragging them, and keep surfaces away from direct heat. Dust with a clean, soft, dry or lightly damp cloth.
- Coffee Tables
- Dressers
- Beds
Rugs & Soft Textures
Vacuum using a setting appropriate for the rug construction, rotate periodically for more even wear, and blot spills promptly. Avoid aggressive brushing that may disturb delicate fibers.
- Rugs
- Textiles
- Soft Furnishings
Mirrors & Lighting
Apply glass cleaner to a soft cloth rather than directly onto a mirror. Disconnect lamps before cleaning, use compatible bulb specifications, and keep electrical components dry.
- Mirrors
- Lamps
- Decorative Accents
Built Around Confidence
The SoftHaven Standard
Our customer-care framework is designed to make premium furniture and home decor feel more approachable, transparent, and thoughtfully supported.
Subscriber Benefit
15% Automatic Savings
Email subscribers receive a 15% automatic discount across the store. The benefit is not limited to a first purchase and does not require a promotional code.
Eligible savings appear automatically during checkout.Selected Styles
20% Promotional Offers
Selected promotional products may receive an automatic 20% discount. Promotional eligibility is reflected in the product presentation or checkout details.
No separate discount code is required for eligible items.Customer Care
24/7 Support Access
SoftHaven support is available around the clock for order questions, delivery concerns, return guidance, product information, and general customer-care needs.
Include your order information when requesting order-specific help.
Common Questions
Frequently Asked
Open a question to view the answer. Every question remains collapsed until you choose to expand it.
For order-specific assistance, keep your order confirmation, delivery
details, product name, and relevant photographs available.
Where can I find my order confirmation?
Your order confirmation is sent to the email address entered during
checkout. Review your inbox and filtered folders. The confirmation
should include the products ordered, delivery information, payment
summary, and order reference details.
How long does standard delivery take?
SoftHaven standard delivery is expected within
3–5 business days after processing. Timing can vary
because of destination, carrier schedules, weather, access conditions,
and unusually high order volume.
Does SoftHaven charge for shipping?
SoftHaven provides free standard shipping on all
products. Review the checkout summary before submitting your order to
confirm the final order total and delivery details.
Can I change an order after checkout?
Request changes as soon as possible. Once processing or shipment has
advanced, changes to the product, quantity, billing details, or
delivery address may no longer be possible. Always verify your order
confirmation immediately after checkout.
How do I check an order’s delivery status?
Use the shipment information provided after your order is processed.
Carrier updates may take time to appear after a label is created.
Keep your order confirmation and shipment notification available when
requesting assistance.
What is the SoftHaven return period?
Eligible products may be returned or exchanged free of charge within
30 days of delivery. Keep the product, accessories,
hardware, instructions, and packaging protected while deciding
whether it is right for your home.
What should I do if an item arrives damaged?
Retain the item and all packaging. Prepare clear photographs of the
product, affected area, external packaging, internal protection, and
shipping label. Report the issue promptly and include your order
details for a more efficient review.
How should I confirm furniture will fit?
Compare the listed product dimensions with the intended placement
area and every access point along the delivery route. Measure
doorways, hallways, staircases, elevators, ceiling restrictions, and
turning space. Allow extra room for packaging and maneuvering.
How are SoftHaven discounts applied?
Eligible email subscribers receive a 15% automatic sitewide
discount, while selected promotional products may receive an
automatic 20% discount. Review the checkout summary to see which
eligible saving has been applied to your order.
Why do cushions need time after unpacking?
Cushions and upholstered components may be compressed for transport.
After unpacking, allow them to rest and recover naturally. Gently
shape or rotate removable cushions when appropriate, following any
product-specific instructions.
Why can color or texture vary slightly?
Screen settings, room lighting, natural material variation, fabric
direction, wood grain, stone pattern, and production batches can
create subtle differences. These variations are often part of the
material’s character rather than a defect.
What information should I provide for support?
Include your full name, order reference, product name, delivery
address, a concise explanation, and relevant photographs when
applicable. SoftHaven support can be reached using
support@softhaven.lol or
+1 (401) 619-4104.
Personal Assistance
Speak With Our Team
For questions that require personal review, send the details of your request through the SoftHaven contact page. Include your order reference and photographs whenever they are relevant.
24/7 support access
Order and delivery assistance
Return and product-care guidance
