01 — COLLECT
Relevant Information
We collect information needed to operate our store, fulfill orders, communicate with customers, and improve the shopping experience.
Transparent Data Practices
Responsible Information Use
Privacy Request Support
Effective July 17, 2026
SoftHaven Data Practices
Privacy Policy
Your trust belongs at the center of every SoftHaven experience. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you browse our store, create an account, place an order, subscribe to communications, request support, or otherwise interact with SoftHaven.
This Policy applies to the SoftHaven online store, related customer
services, communications, and other interactions that reference this
Policy. Your available privacy rights may vary according to your
location and applicable law.
02 — USE
Defined Purposes
Information is used for commerce, support, security, analytics, personalization, legal compliance, and permitted marketing.
03 — PROTECT
Considered Safeguards
We use reasonable administrative, technical, and organizational measures appropriate to the nature of the information.
04 — RESPECT
Privacy Choices
Depending on your location, you may request access, correction, deletion, portability, restriction, or certain opt-outs.
A Transparent Framework
Privacy, Clearly Explained
This Policy is designed to provide a detailed and understandable description of SoftHaven’s information practices. References to “SoftHaven,” “we,” “us,” or “our” mean the operator of the SoftHaven store. References to “you” or “your” mean the person using our services or interacting with us.
01
Scope and Acceptance
This Policy describes information practices connected with our online store, order services, customer support, marketing communications, and related digital interactions.
By accessing or using our services, you acknowledge that your personal information may be handled as described in this Policy. Where consent is required by applicable law, we will request it through an appropriate notice, preference tool, checkout option, subscription form, cookie banner, or similar method.
This Policy does not apply to independent websites, platforms, or services that do not reference this Policy. A third party may maintain its own privacy practices when you choose to interact directly with that third party.
Important Operational Notice
Our store may use Shopify and selected service providers to
support hosting, checkout, payment processing, fraud prevention,
delivery, analytics, communications, and advertising. Their
processing may also be governed by their own privacy terms.
02
What We Collect
The information we collect depends on how you interact with SoftHaven, the choices you make, and the services you use.
Identity and Contact
Customer Details
Name, email address, telephone number, billing address, delivery address, account details, and other information you provide when creating an account, ordering, or requesting support.
Order and Transaction
Purchase Information
Products viewed or purchased, cart activity, order numbers, transaction totals, discounts, returns, exchanges, refunds, delivery details, and customer-service history.
Payment and Verification
Checkout Information
Payment method details, billing verification, authorization results, and fraud-prevention signals. Full payment-card data is generally processed by authorized payment providers rather than stored directly by SoftHaven.
Device and Usage
Technical Information
Internet Protocol address, browser type, device identifiers, operating system, language, referring pages, store activity, approximate location, interaction events, and diagnostic data.
Preferences
Shopping Interests
Product preferences, saved items, room or style interests, communication choices, subscription status, survey responses, and inferred interests based on store activity.
Communications
Support Content
Messages, photographs, product concerns, reviews, feedback, call details, return explanations, delivery reports, and other content submitted to our customer-care team.
We may also collect information you voluntarily provide through promotions, questionnaires, product reviews, customer-service conversations, preference forms, or other interactive features. Please avoid sending sensitive information that is not necessary for us to address your request.
03
Where Data Comes From
Personal information may reach us directly from you, automatically through technology, or through organizations that help operate our services.
- Directly from you: when you browse, register, place an order, subscribe, submit a review, request a return, or communicate with customer support.
- Automatically from your device: through cookies, pixels, local storage, server logs, analytics tools, and similar technologies when you use the store.
- From commerce providers: including our store platform, payment processors, fraud-prevention providers, delivery services, and order-management partners.
- From marketing and analytics partners: where permitted, including information about campaign interactions, advertisements, referrals, and general shopping interests.
- From social or third-party platforms: when you engage with SoftHaven content, use a third-party sign-in feature, or voluntarily share information through another service.
- From public or lawful sources: where reasonably necessary for fraud prevention, security, legal compliance, address verification, or protection of our rights.
04
How We Use Data
We use personal information to provide the SoftHaven experience, conduct responsible commerce, protect our services, and meet applicable obligations.
01 — COMMERCE
Process Purchases
Complete checkout, authorize transactions, confirm orders, coordinate fulfillment, deliver products, and manage returns, exchanges, refunds, or warranty-related requests.
02 — SERVICE
Support Customers
Respond to questions, investigate delivery concerns, review product issues, provide care guidance, and maintain relevant customer-service records.
03 — EXPERIENCE
Improve the Store
Understand site performance, troubleshoot errors, analyze customer journeys, improve navigation, and refine product presentation.
04 — SECURITY
Protect Transactions
Detect, investigate, and prevent fraud, abuse, account misuse, unauthorized transactions, malicious activity, and security incidents.
05 — COMMUNICATION
Send Relevant Messages
Provide order notices, delivery updates, service communications, policy notices, and promotional messages where permitted by your preferences and applicable law.
06 — COMPLIANCE
Meet Obligations
Maintain business records, respond to lawful requests, enforce our terms, resolve disputes, and comply with tax, accounting, consumer-protection, and other legal requirements.
Legal Bases Where Applicable
Where laws require a legal basis for processing, we may rely on performance of a contract, compliance with legal obligations, consent, or legitimate interests such as operating and improving our store, preventing fraud, communicating with customers, and protecting our business. We balance those interests against your rights and expectations where required.
05
When We Share
We may disclose personal information when reasonably necessary to operate SoftHaven, complete transactions, provide requested services, comply with law, or protect legitimate interests.
Store Platform
Our commerce platform may process customer, order, account,
device, and usage information to host and operate the online
store, provide checkout, support customer accounts, and deliver
platform functionality.
Payment Providers
Payment and transaction information may be provided to payment
processors, card networks, banks, fraud-prevention services,
and verification providers to authorize and protect purchases.
Fulfillment and Delivery
Names, contact information, delivery addresses, order details,
and delivery instructions may be shared with warehouses,
suppliers, logistics providers, and carriers.
Technology and Support
Hosting, security, customer support, email, analytics, account,
communications, and technical service providers may process
information on our behalf.
Marketing and Advertising
Where permitted, selected advertising, analytics, and marketing
partners may receive device, cookie, interaction, campaign, or
contact information to measure communications and provide more
relevant advertising.
Professional Advisers
Information may be disclosed to accountants, insurers,
auditors, consultants, and legal advisers when necessary for
professional services, risk management, or legal compliance.
Legal and Safety Matters
We may disclose information when we reasonably believe it is
necessary to respond to lawful process, protect rights,
investigate fraud, enforce agreements, or protect customers,
the public, SoftHaven, or other parties.
Business Transactions
Information may be transferred or reviewed in connection with a
merger, financing, acquisition, reorganization, sale of assets,
insolvency process, or similar corporate transaction, subject
to appropriate confidentiality measures.
Sale and Sharing Terminology
SoftHaven does not sell personal information for money. Some
privacy laws may define certain advertising-related disclosures
as a “sale,” “sharing,” or targeted-advertising activity even
when no money is exchanged. Where applicable, eligible customers
may request an opt-out from those activities.
06
Cookies & Advertising
Our store may use cookies and related technologies to remember choices, operate essential features, understand performance, prevent fraud, and support permitted marketing.
- Essential technologies: support checkout, security, network management, account access, shopping-cart functionality, and other services requested by you.
- Preference technologies: remember language, display, location, consent, and other settings that improve convenience.
- Analytics technologies: help us understand traffic, page performance, customer journeys, errors, and how visitors interact with store content.
- Advertising technologies: may measure campaigns, limit repeated advertisements, build audiences, or present advertising based on activity, subject to applicable law and available consent choices.
Browser and device controls may allow you to block or remove cookies. Blocking essential technologies may prevent portions of the store from working correctly, including cart, checkout, account, security, and preference features.
Where legally required, we may provide a cookie banner, preference interface, or data-sharing opt-out mechanism. The choices available to you may depend on your region, browser, device, and the technologies currently enabled on our store.
Email and Promotional Choices
You may unsubscribe from promotional email by using the unsubscribe option included in an eligible marketing message. Even after opting out of promotional communications, we may continue sending non-promotional messages concerning orders, transactions, service requests, security, or material policy changes.
Global Privacy Signals
Where required by applicable law and supported by our store configuration, we may recognize eligible browser-based opt-out preference signals. The effect of a signal may be limited to the browser or device from which it is sent.
Our Privacy Approach
Considered by Design
Just as SoftHaven values thoughtful materials and refined spaces, our privacy approach is guided by relevance, transparency, responsible access, and practical safeguards.
-
01
Collect with purpose We aim to collect information that supports identifiable business, service, security, or legal needs.
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02
Use with context Information is used in connection with the purposes described in this Policy or as otherwise disclosed when collected.
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03
Limit unnecessary access Access should be reasonably aligned with operational, professional, technical, or legal responsibilities.
-
04
Respect available choices We provide privacy choices and process eligible requests in accordance with applicable law.
Control and Transparency
Your Privacy Rights
Depending on where you live and subject to legal exceptions, you may have some or all of the following rights regarding personal information.
Know and Access
Request information about the categories or specific pieces of personal information we hold, how it is used, and the types of recipients to whom it may be disclosed.
Subject to verificationCorrect Information
Ask us to correct inaccurate personal information, taking into account the nature of the information and the purpose for which it is processed.
Where applicableRequest Deletion
Request deletion of eligible personal information, subject to exceptions for transactions, security, legal obligations, disputes, and other permitted needs.
Exceptions may applyReceive a Copy
Request a portable copy of certain information in a reasonably usable format when required by applicable law and technically feasible.
Available by jurisdictionLimit Certain Uses
Opt out of eligible sale, sharing, targeted advertising, direct marketing, or certain profiling activities where those rights apply.
Regional rights varyObject or Restrict
Object to or request restriction of certain processing, or withdraw consent where processing is based on consent and withdrawal is legally available.
Legal conditions applyNon-Discrimination and Appeals
We will not unlawfully discriminate against you for exercising an applicable privacy right. In jurisdictions that provide a right to appeal a privacy-request decision, you may submit an appeal using the same privacy request channel and clearly identify the request as an appeal.
Verification and Authorized Agents
We may need to verify your identity before completing a request. The information requested for verification will depend on the nature and sensitivity of the request. Where permitted, an authorized agent may submit a request on your behalf, but we may require proof of authority and may ask you to confirm the request directly.
Request Limitations
A request may be denied or limited when we cannot reasonably verify identity, the request conflicts with another person’s rights, the information is subject to a legal exception, fulfillment would be prohibited by law, or the request is manifestly unfounded, excessive, or otherwise outside the scope of applicable rights.
Responsible Stewardship
Security & Retention
We aim to maintain safeguards appropriate to our operations and retain information only for legitimate business, service, security, dispute, accounting, and legal purposes.
Protection
Reasonable Safeguards
We use administrative, technical, and organizational measures intended to reduce risks of unauthorized access, misuse, loss, alteration, or disclosure.
Access
Role-Based Need
Personal information may be accessible to personnel and providers whose responsibilities reasonably require access for approved operational purposes.
Duration
Purpose-Led Retention
Retention periods may reflect transaction history, customer support, security needs, limitation periods, accounting duties, and legal obligations.
Disposition
Deletion or De-Identification
When information is no longer reasonably required, we may delete, aggregate, anonymize, de-identify, or securely dispose of it as appropriate.
No System Is Completely Risk-Free
No transmission, storage system, website, network, or security method can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of account credentials and should notify SoftHaven promptly if you believe an account or transaction has been compromised.
Additional Considerations
Children & Global Use
SoftHaven is a general-audience furniture and home decor store. Our services are not designed for children, and information may be processed in countries outside your place of residence.
Children’s Privacy
General-Audience Services
Our store is not directed to children under 13, and we do not knowingly seek to collect personal information directly from children under 13. A parent or guardian who believes a child has provided information may submit a request for review and appropriate action.
International Access
Cross-Border Processing
If you access SoftHaven from outside the United States, information may be transferred to and processed in the United States and other countries where our platform or service providers operate.
Transfer Measures
Applicable Safeguards
Where required, cross-border transfers may rely on contractual protections, adequacy decisions, consent, legal necessity, or other mechanisms recognized by applicable data-protection law.
Regulatory Rights
Local Authority
Depending on your location, you may have the right to raise a concern with an appropriate privacy or data-protection authority, subject to that authority’s rules and jurisdiction.
Keeping This Policy Current
Policy Updates
We may revise this Privacy Policy as our store, technology, service providers, legal obligations, or information practices evolve.
Publication
The revised Policy will be published on this page with an updated
effective or last-updated date.
Material Changes
When required, we may provide additional notice through the store,
email, account communication, banner, or another reasonable method.
Continued Use
Your continued use of the services after an updated Policy becomes
effective means the revised Policy applies to subsequent use, to the
extent permitted by law.
Previous Commitments
We will not apply materially different practices retroactively where
doing so would be prohibited by applicable law or inconsistent with
a legally required consent.
Policy Clarifications
Privacy Questions
Open a question to read the answer. Every question remains collapsed until you choose to expand it.
Privacy rights and response requirements differ by jurisdiction.
Requests may require identity verification before information is
disclosed, corrected, deleted, or transferred.
What information does SoftHaven collect during checkout?
Checkout may involve your name, email address, phone number, billing
address, delivery address, order details, payment authorization
information, device information, and fraud-prevention signals.
Authorized payment providers generally process full payment-card
details.
Does SoftHaven sell personal information?
SoftHaven does not sell personal information for money. Certain
privacy laws may classify some advertising-related disclosures as a
“sale” or “sharing” even when no money is exchanged. Eligible
customers may request applicable opt-outs.
Why does the store use cookies?
Cookies and similar technologies may support checkout, shopping-cart
functions, security, account access, preference storage, performance
measurement, analytics, and permitted advertising. Disabling
essential cookies may prevent parts of the store from working
correctly.
Can I unsubscribe from promotional email?
Yes. Use the unsubscribe option included in an eligible promotional
email. You may continue to receive necessary transactional or
service-related communications concerning orders, deliveries,
security, returns, or policy changes.
Can I request deletion of my information?
Depending on your location, you may request deletion of eligible
personal information. We may retain information required for
completed transactions, fraud prevention, security, accounting,
dispute resolution, legal compliance, or other permitted purposes.
How is my identity verified for a privacy request?
Verification methods depend on the nature and sensitivity of the
request. We may compare information supplied with existing account,
transaction, or contact information and may request additional
confirmation when reasonably necessary.
Can another person submit a request for me?
Where permitted by law, an authorized agent may submit a request on
your behalf. We may require written authorization, proof of the
agent’s identity, and direct confirmation from you before completing
the request.
How long does SoftHaven keep customer information?
Retention depends on the information and purpose. Relevant factors
include order history, customer support, security, fraud prevention,
accounting, tax obligations, legal requirements, disputes, and
applicable limitation periods.
Is personal information transferred internationally?
Information may be processed in the United States and other countries
where SoftHaven’s platform or service providers operate. Where
required, recognized transfer mechanisms or safeguards may be used.
What should I include in a privacy request?
Include your full name, the email address or telephone number
associated with your interactions, your state or country of
residence, the right you wish to exercise, and enough detail for us
to understand and verify the request.
Will I be treated differently for exercising my rights?
SoftHaven will not unlawfully discriminate against you for exercising
an applicable privacy right. Different services or experiences may
be necessary when requested data is essential to provide a feature
or complete a transaction.
How will I know when this Policy changes?
The current version will appear on this page with its effective and
last-updated dates. Where legally required, material changes may also
be communicated through email, a store notice, an account message, or
another appropriate method.
Privacy Support
Submit a Privacy Request
To ask a question about this Policy or submit an eligible privacy request, use the SoftHaven contact page. Clearly identify your message as a privacy request and provide enough information for us to understand and verify it.
support@softhaven.lol
+1 (401) 619-4104
Privacy support available 24/7
