The SoftHaven Delivery Standard
Free
Standard shipping on every SoftHaven product.
3–5 Days
Standard business-day delivery target.
24/7
Customer support whenever assistance is needed.
30 Days
Free returns and exchanges within the policy window.
Shipping & Delivery
Thoughtful furniture deserves a thoughtful journey. From sofas and coffee tables to beds, rugs, lamps, and mirrors, every SoftHaven order is prepared with attention to product protection, clear communication, and a calm delivery experience. We provide free shipping on every product, with a standard delivery target of 3–5 business days for eligible in-stock orders and destinations.
Designed for a calmer arrival
Clear updates, protective handling, and furniture-aware delivery
guidance from order confirmation to arrival.
From Order to Home
A Clear Delivery Journey
Every order moves through a considered sequence of verification, preparation, carrier handoff, transit, and final delivery. The exact carrier experience can vary according to the product’s dimensions, destination, and handling requirements.
Order Confirmation
Your order details, delivery address, selected items, and payment confirmation are recorded for preparation.
Availability Review
Product availability and destination eligibility are reviewed before the order enters the dispatch process.
Protective Preparation
Furniture and decorative pieces are prepared with packaging suited to their surfaces, shape, weight, and fragility.
Carrier Handoff
Once collected by the carrier, available tracking details are sent so you can follow the delivery progress.
In-Transit Updates
The carrier moves the shipment through its network and may provide updated estimates or scheduling information.
Final Arrival
The order reaches the confirmed destination using the service level assigned to the product and shipment.
Important timing note: Delivery dates are estimates rather than absolute guarantees. Carrier capacity, severe weather, address access, remote-area routing, peak periods, or oversized-item coordination may affect the final arrival time.
Clear Expectations
Product-Aware Handling
Packaging first
Open carefully and avoid cutting deeply into cartons containing
upholstery, fabric, or soft surfaces.
Inspect fully
Check visible surfaces, corners, hardware, glass, frames, and
carton contents before discarding materials.
Retain evidence
Keep labels, packaging, and clear photographs when reporting a
delivery concern.
Furniture-Specific Care
A sofa does not travel like a lamp, and a mirror does not require the same preparation as a rug. Our delivery guidance reflects the practical differences between furniture, soft furnishings, and decorative objects.
Sofas and Accent Chairs
Upholstered seating may use reinforced outer packaging, corner protection, surface wrapping, or multiple cartons. Measure entryways, stair turns, elevator openings, and the intended room before delivery.
Beds, Dressers, and Coffee Tables
Case goods and structured furniture can be dense and heavy. Some products may arrive in more than one carton to protect panels, hardware, legs, drawers, frames, or tabletops.
Mirrors and Lamps
Fragile decorative pieces require careful inspection at arrival. Keep the original packaging until the item has been fully checked for glass, shade, frame, base, and finish condition.
Rugs and Cushions
Soft furnishings may arrive rolled, folded, compressed, or sealed for transit. Allow time for fibers and cushioning to relax naturally after unpacking.
Planning Information
Timing & Coverage
Shipping remains free across eligible destinations for all products. Delivery timing is influenced by stock status, item dimensions, carrier routing, destination accessibility, and whether multiple cartons are required.
Eligible in-stock orders are generally targeted to arrive within three to five business days. Weekends, federal holidays, severe weather, carrier disruptions, and location-specific limitations may affect the estimate.
SoftHaven provides free standard shipping on every product, including furniture, lighting, mirrors, rugs, cushions, and decorative home pieces.
Small Home Pieces
Cushions, compact lamps, selected mirrors, and smaller decorative pieces may travel through standard parcel networks.
- Tracking is provided when available.
- Multiple products may arrive separately.
- A safe delivery location may be used by the carrier.
Large Furniture
Sofas, beds, dressers, and large tables may require an oversized carrier, additional handling, or advance delivery coordination.
- A street address may be required.
- Access restrictions can affect service.
- Carrier communication should be answered promptly.
Location Eligibility
Final delivery availability is determined by product size, carrier coverage, regional access, and the address supplied during order placement.
- Remote routing may require additional coordination.
- Restricted buildings may need access instructions.
- Incomplete addresses can delay carrier processing.
Before Delivery Day
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Prepare Your Space
A few measurements and access checks can prevent avoidable delivery complications, especially for sofas, beds, dressers, oversized mirrors, and wide coffee tables.
Confirm the Delivery Address
Review the street number, apartment or unit, building name, ZIP code, entry instructions, and recipient phone number as soon as the order is placed.
Measure Every Access Point
Measure exterior doors, hallways, staircases, elevator doors, elevator interiors, ceiling restrictions, and tight turning points—not only the final room.
Clear a Safe Path
Remove rugs, fragile objects, wall décor, plants, floor lamps, small tables, pet items, and obstacles from the route between the entrance and the intended placement area.
Protect Floors and Walls
Prepare suitable floor protection for hardwood, tile, or delicate surfaces and ensure narrow walls or corners are unobstructed.
Plan for Heavy Cartons
Some furniture is delivered in substantial cartons. Arrange appropriate assistance if the confirmed service does not include room placement or assembly.
Keep the Delivery Window Available
When a carrier provides an appointment or delivery window, ensure an authorized adult is available and that building access requirements have been arranged.
Visibility and Support
Tracking & Exceptions
Tracking information is supplied when it becomes available from the carrier. Large furniture may use different tracking or appointment systems than standard parcel shipments.
Tracking Activation
A tracking number may not show movement immediately after creation. Carrier systems can require additional time to register the first physical scan.
Address Changes
Address updates should be requested as early as possible. Once an order is prepared, dispatched, or transferred to a carrier, a change may be restricted or unavailable.
Split Shipments
Orders containing several products may arrive in separate cartons, through different carrier routes, or on different days. This does not necessarily indicate that an item is missing.
Weather Disruptions
Severe weather, road restrictions, regional emergencies, or service interruptions may temporarily affect scans, estimated dates, appointments, or final delivery.
Visible Carton Damage
Photograph damaged packaging before opening it. Record all visible sides, labels, impact points, internal protection, and the condition of the product itself.
Delayed Movement
Temporary tracking pauses can occur between network scans. If the shipment remains unchanged beyond a reasonable carrier interval, the support team can review the available information.
Report delivery concerns with clear documentation.
When an item arrives damaged, incomplete, incorrect, or visibly compromised, keep the product and packaging together. Clear photographs and complete carton information help the support team evaluate the concern more efficiently.
- 1 Photograph the unopened carton and shipping label.
- 2 Photograph exterior damage from several angles.
- 3 Photograph internal packaging and product condition.
- 4 Keep all parts, hardware, labels, and materials.
Final Arrival
At Your Door
Delivery service levels vary by item and carrier. Unless a product description or carrier confirmation expressly states otherwise, assembly, installation, packaging removal, and room-of-choice placement should not be assumed to be included.
Accessible Delivery Point
The carrier may deliver to the accessible location associated with the confirmed service, address type, building rules, and shipment dimensions.
Inspect Before Disposal
Confirm carton count and check the product before discarding packaging, protective inserts, labels, hardware packets, or assembly instructions.
Keep Original Packaging
Retain packaging until the item has been fully checked, assembled when applicable, and confirmed to be complete and suitable.
Assembly Expectations
Some furniture may require assembly. Review the included instructions and verify all components before beginning the assembly process.
Service-level clarification: Standard delivery does not automatically include white-glove service, wall mounting, mirror installation, electrical installation, furniture assembly, old-item removal, packaging removal, or movement of existing furniture unless those services are explicitly confirmed for the specific order.
Essential Terms
Delivery Policy Details
These practical terms help protect your order and support a smoother resolution when delivery circumstances change.
Accurate Information
Customers are responsible for supplying a complete, deliverable address and reliable recipient information.
Carrier Access
Buildings, gated communities, elevators, loading areas, and restricted streets may require advance arrangements.
Missed Delivery
Missed appointments or unsuccessful attempts may result in carrier rescheduling requirements or additional handling.
Prompt Reporting
Delivery concerns should be reported as soon as possible with the order details and clear supporting photographs.
Helpful Answers
Delivery Questions
Review the answers below for guidance about free shipping, timing, tracking, oversized furniture, split shipments, access, and delivery concerns.
Is shipping free for every SoftHaven product?
Yes. SoftHaven provides free standard shipping on every product, including sofas, coffee tables, accent chairs, beds, dressers, rugs, cushions, lamps, and mirrors.
Any optional service that is separate from standard shipping, when available, must be expressly confirmed before it should be considered included.
How long does standard delivery take?
The standard delivery target is three to five business days for eligible in-stock orders and destinations.
The estimate may change because of severe weather, carrier capacity, address issues, oversized-item coordination, remote routing, holidays, or other circumstances outside normal transit conditions.
Will all items in my order arrive together?
Not always. Products may be packaged separately or shipped through different carrier networks because of their size, stock location, fragility, or handling requirements.
A partial delivery does not necessarily mean the remaining products are missing. Review all available shipment updates before reporting an incomplete order.
Does standard delivery include furniture assembly?
Standard delivery does not automatically include assembly. Some products may require customer assembly using the included instructions and hardware.
Room placement, installation, packaging removal, wall mounting, electrical work, and furniture assembly are included only when specifically confirmed for the order.
Can I change the delivery address after ordering?
Address changes should be requested immediately. A change may be possible before preparation or dispatch, but it cannot be guaranteed once carrier processing has begun.
Changes may also affect delivery eligibility, routing, or the estimated arrival time.
What should I do if the packaging looks damaged?
Photograph the unopened carton before moving or opening it. Capture the shipping label, all visible sides, damaged corners, punctures, compression, moisture, torn areas, and internal protection.
Open the package carefully, inspect the product, retain all materials, and document any product damage with clear photographs.
What happens if furniture does not fit through my entrance?
Customers should measure the complete delivery route before ordering, including doorways, halls, elevators, stair turns, landings, ceiling restrictions, and the final room.
Product dimensions alone may not represent the packaged size or the turning clearance needed for safe movement.
Why has my tracking information stopped updating?
Tracking updates depend on physical carrier scans. A shipment can continue moving between facilities even when a new scan is not immediately visible.
Weather, regional delays, line-haul transfers, appointment scheduling, or system updates may create temporary gaps in the tracking history.
Do I need to be present for delivery?
Presence requirements depend on the carrier, product, address, and assigned service level. Some shipments may be delivered without a signature, while oversized furniture may require coordination or an authorized adult.
Follow any appointment instructions or carrier messages associated with the shipment.
How should I report a missing part or incomplete carton?
First confirm whether the order includes multiple tracking numbers or cartons. Then review the product instructions and packaging carefully for smaller hardware packets or components.
Keep the carton, labels, packaging, and all received parts together while the concern is reviewed.
SoftHaven Support
Thoughtful service, beyond the final mile.
Our team is available around the clock to help clarify delivery expectations, review tracking information, document arrival concerns, and guide you through the appropriate next steps. For the most efficient assistance, keep your order details, packaging, shipping labels, and relevant photographs available.
