SoftHaven Legal Framework
Clear Purchase Terms
Product, pricing, payment, delivery, promotion, and order
acceptance conditions are explained in one place.
Fair Use Standards
The website must be used lawfully, responsibly, and without
disrupting SoftHaven, its customers, or its systems.
Consumer Rights Preserved
Nothing in these Terms is intended to remove rights that cannot
lawfully be limited or excluded.
Effective July 17, 2026
Terms of Service
These Terms of Service establish the conditions that apply when you access the SoftHaven website, browse our furniture and home décor collections, create an account, place an order, submit content, communicate with our team, or otherwise use our services. By using the website, you agree to be bound by these Terms and all policies incorporated into them by reference.
Designed around informed decisions
These Terms explain the responsibilities shared by SoftHaven and
every customer who uses our store.
Understanding the Agreement
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Terms at a Glance
These Terms form a binding agreement between you and SoftHaven. They apply to the entire website experience, including browsing, ordering, account activity, customer communications, reviews, promotional participation, and use of site features.
Use the Store Lawfully
You may use the website only for legitimate personal or commercial purchasing activities and other lawful purposes consistent with these Terms.
Provide Accurate Information
Order, billing, shipping, account, and contact information must be complete, current, and accurate.
Review Product Details
Customers are responsible for reviewing dimensions, materials, finishes, care information, assembly requirements, and compatibility before purchasing.
Respect Store Content
SoftHaven imagery, copy, branding, layouts, graphics, and other protected content may not be misused or reproduced without authorization.
Complete Contract Terms
Ordering & Website Use
The following provisions explain eligibility, accounts, product information, prices, orders, payments, shipping, promotions, returns, and other core conditions of using SoftHaven.
Acceptance of These Terms
By accessing, browsing, registering for, purchasing through, or otherwise using the SoftHaven website and services, you confirm that you have read, understood, and agreed to these Terms of Service.
These Terms apply to all site visitors, customers, account holders, purchasers, gift recipients, reviewers, contributors, and other users. Additional policies, notices, product conditions, or promotional rules displayed on the website may also apply and are incorporated into these Terms where relevant.
If you use the website on behalf of a business, organization, household, or another person, you represent that you have authority to bind that party to these Terms.
Eligibility and Legal Capacity
You must be legally capable of entering into a binding agreement to place an order or create an account. By completing a transaction, you represent that you satisfy the legal age and capacity requirements applicable in your jurisdiction.
Individuals who do not have legal capacity to contract may use the website only with the involvement and permission of a parent, guardian, or legally authorized representative.
Authorized purchasing
You may not place an order using another person’s identity, payment method, account, or delivery information without lawful permission.
Accounts and Security
Certain features may permit or require an account. You are responsible for maintaining accurate account information, protecting login credentials, and restricting unauthorized access to your account and devices.
You accept responsibility for activity conducted through your account unless applicable law provides otherwise. Notify SoftHaven promptly if you believe your account, password, payment information, or personal information has been compromised.
- Do not share passwords or authentication credentials.
- Do not create accounts using false or misleading details.
- Do not impersonate another customer or business.
- Keep delivery and contact information current.
- Sign out when using a shared or public device.
Products and Product Information
SoftHaven offers furniture and home décor, including sofas, coffee tables, accent chairs, beds, dressers, rugs, cushions, lamps, mirrors, and related interior products.
We aim to present descriptions, dimensions, images, materials, finishes, colors, features, and care information accurately. However, screen settings, lighting, photography, natural materials, manufacturing tolerances, textile variation, wood grain, stone pattern, handmade details, and production changes may cause reasonable differences between digital content and the delivered item.
Natural and manufacturing variation
Variations in grain, texture, tone, veining, weave, stitching, cushion density, surface character, or finish may be inherent to the material or manufacturing process and are not necessarily defects.
Dimensions and specifications
Product measurements are generally approximate. You are responsible for reviewing available dimensions and determining whether the product is suitable for your room, intended use, delivery route, building, and access conditions.
Prices, Taxes, and Display Errors
Prices are displayed in the currency shown on the website and may change without prior notice. A price change does not affect an order that has already been accepted and confirmed, except where a correction is permitted by applicable law.
Taxes, duties, assessments, or similar charges may be applied according to the delivery location, transaction details, and applicable requirements. The amount shown during checkout is intended to reflect the charges known at that time.
Although we work to maintain accurate information, errors may occur. If a product, promotion, tax, shipping term, or other material detail is incorrect, SoftHaven may correct the error, request confirmation, limit the transaction, or cancel the affected order where legally permitted.
Orders and Order Acceptance
Submitting an order is an offer to purchase the selected products under these Terms. An automated acknowledgement confirms that the order request was received but does not necessarily mean the order has been finally accepted.
SoftHaven may review product availability, payment authorization, delivery eligibility, order quantity, account history, fraud indicators, address accuracy, and other transaction details before accepting an order.
We may refuse, limit, hold, or cancel an order where reasonably necessary, including in cases involving unavailable inventory, inaccurate information, suspected fraud, unauthorized resale, payment failure, pricing errors, delivery restrictions, abuse of promotions, or violations of these Terms.
Order quantity limits
SoftHaven may limit quantities purchased per person, household, account, payment method, billing address, shipping address, or order when reasonably necessary to protect inventory and prevent misuse.
Payments and Authorization
You agree to provide current, complete, and accurate payment and billing information. By submitting payment details, you represent that you are authorized to use the selected payment method and authorize the applicable charges.
Payment processing may be performed by third-party providers. SoftHaven does not control every part of an external payment network and is not responsible for delays, holds, declines, or security procedures imposed by the payment provider.
An authorization hold may appear before a final charge is completed. If an order is cancelled, the time required for a hold or refund to appear depends on the financial institution and payment method.
Discounts and Promotions
Email subscribers may receive a 15% automatic sitewide discount, and selected promotional products may receive a 20% automatic discount, subject to the conditions displayed with the promotion.
Promotions may be limited by product, collection, inventory, territory, date, order value, customer eligibility, or other stated criteria. Unless expressly stated otherwise, discounts may not be combined, transferred, exchanged for cash, applied retroactively, or used in a manner inconsistent with the promotional purpose.
SoftHaven may modify, suspend, refuse, or cancel a promotion where reasonably necessary to correct an error, prevent fraud, address technical issues, protect inventory, or respond to misuse.
Shipping and Delivery
SoftHaven provides free standard shipping on all products. The standard delivery target is three to five business days for eligible in-stock orders and destinations.
Delivery dates are estimates and may be affected by product dimensions, inventory availability, carrier routing, severe weather, holidays, remote locations, building restrictions, address errors, appointment requirements, or circumstances outside reasonable control.
Orders containing multiple products may be divided into separate shipments or cartons and may arrive on different dates. Large furniture may be delivered through a different carrier or service method than parcel-sized products.
If an unexpected delay materially affects the expected shipment time, SoftHaven will provide information or options consistent with the circumstances and applicable law.
Delivery access
You are responsible for providing a complete delivery address, accurate recipient contact details, necessary access instructions, and a safe delivery location.
Service limitations
Standard delivery does not automatically include room placement, assembly, installation, wall mounting, electrical work, removal of existing furniture, or removal of packaging unless expressly confirmed for the order.
Returns, Exchanges, and Order Concerns
SoftHaven offers free returns and exchanges within 30 days, subject to the applicable return conditions, product eligibility, documentation requirements, and instructions provided for the specific order.
Products should be kept in appropriate condition and, where reasonably possible, retained with original packaging, protective materials, labels, hardware, manuals, and accessories until the return or exchange process is complete.
Items that are damaged through misuse, improper assembly, unauthorized modification, unsuitable storage, inadequate care, or use inconsistent with the product’s intended purpose may not qualify for the same remedies as an item that arrived defective or damaged.
Delivery damage
Photograph damaged cartons before opening them. Retain the shipping label, packaging, internal protection, product, and all components while the concern is reviewed.
Acceptable Website Use
You may not use the website, services, content, accounts, or checkout systems for unlawful, fraudulent, abusive, disruptive, deceptive, or unauthorized purposes.
- Do not introduce malware, malicious code, automated attacks, or harmful technical material.
- Do not scrape, crawl, harvest, copy, or extract site content through unauthorized automated means.
- Do not interfere with security, availability, performance, authentication, checkout, or payment systems.
- Do not submit false orders, fraudulent claims, fabricated reviews, or misleading customer information.
- Do not attempt to gain unauthorized access to accounts, systems, data, or administrative functions.
- Do not use SoftHaven content or branding to impersonate the company or mislead another person.
Reviews and User-Submitted Content
If you submit a review, photograph, testimonial, suggestion, comment, message, or other content, you represent that you have the right to submit it and that it does not violate another person’s rights or applicable law.
Submitted content must not be deceptive, defamatory, threatening, discriminatory, obscene, infringing, fraudulent, commercially misleading, or unrelated to the product or service being discussed.
To the extent permitted by law, you grant SoftHaven a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, moderate, and use submitted content in connection with operating, improving, and promoting the store.
SoftHaven may remove, decline, or moderate submitted content where reasonably necessary, but is not required to monitor every submission.
Third-Party Services
The website may rely on third-party providers for payment processing, hosting, analytics, fraud prevention, delivery, communication, account functionality, or other operational services.
Third-party services may be governed by their own terms, privacy practices, technical requirements, availability, and security procedures. SoftHaven is not responsible for content, policies, acts, omissions, or interruptions controlled solely by an independent third party.
References to third-party products, services, carriers, or providers do not automatically constitute an endorsement or guarantee.
Suspension and Termination
SoftHaven may restrict, suspend, or terminate access to the website, an account, a promotion, or a service where reasonably necessary to protect customers, systems, legal compliance, inventory, payment security, or the integrity of the store.
Reasons may include suspected fraud, repeated payment disputes, abusive behavior, unauthorized access, promotion misuse, intellectual property violations, unlawful activity, security threats, or material breaches of these Terms.
Provisions that by their nature should continue after termination—including intellectual property, payment obligations, disclaimers, liability limitations, dispute provisions, and indemnification—will remain effective to the extent permitted by law.
Furniture Purchasing Responsibilities
Measure Before Ordering
Furniture purchases require practical planning. Product dimensions should be compared with the room, delivery route, building access, intended use, flooring, wall structure, and any assembly or installation requirements.
Measure the Complete Delivery Route
Check exterior doors, hallways, staircases, landings, elevators, ceiling restrictions, corners, and the final room. Packaging may add additional width, height, and depth.
Confirm Room Suitability
Consider floor load, wall clearance, heat sources, moisture, sunlight, electrical access, door movement, traffic flow, ventilation, and surrounding furniture.
Follow Assembly Instructions
Use the supplied hardware and instructions. Improper assembly, missing fasteners, unauthorized modifications, or failure to secure furniture where required may create safety risks.
Use Appropriate Installation Support
Mirrors, wall-mounted items, electrical lighting, heavy furniture, and anti-tip hardware may require suitable tools, wall anchors, qualified installers, or professional support.
Inspect Before Discarding Packaging
Check all visible surfaces, components, glass, frames, upholstery, hardware, cartons, and instructions before discarding protective materials.
Commercial Commitments
Service Terms
These customer-facing commitments summarize important operational conditions. They should be read together with the detailed Terms and the information displayed for each order.
Free standard shipping on every product.
Standard shipping charges are not added to SoftHaven products. Product size, carrier type, destination access, and delivery service may still affect timing and delivery procedures.
Three to five business days.
This standard target applies to eligible in-stock orders and is an estimate rather than an unconditional guarantee.
Available 24/7.
Customer support is available around the clock for order, delivery, product, return, and service questions.
Free within 30 days.
Returns and exchanges are available under the applicable eligibility, condition, and documentation requirements.
15% automatic discount.
Eligible email subscribers receive the sitewide discount automatically without entering a promotional code.
20% automatic savings on selected styles.
Promotional eligibility is determined by the products and conditions displayed on the website. Discounts remain subject to availability, stated exclusions, and reasonable misuse controls.
U.S. English storefront.
Customer-facing content, service communications, and policy information are provided in professional American English.
Legal Protections
Rights & Limitations
The following provisions allocate legal responsibilities while preserving rights and remedies that cannot lawfully be waived or restricted.
Intellectual Property
The website, SoftHaven name, visual identity, text, graphics, photographs, layouts, icons, and original materials are protected by applicable intellectual property laws.
Service Disclaimer
Services are provided on an as-available basis. To the fullest extent permitted by law, SoftHaven does not guarantee uninterrupted access or that every error will be corrected immediately.
Liability Limits
Liability is limited only to the extent permitted by applicable law. No provision excludes liability that cannot legally be excluded or restricted.
Applicable Law
These Terms are governed by applicable United States federal law and the laws of Rhode Island, without removing mandatory consumer protections that apply in another jurisdiction.
Intellectual Property Rights
SoftHaven and its licensors retain all rights in the website and protected materials. Permission to access the website is limited, revocable, non-exclusive, non-transferable, and intended only for lawful personal or internal business use.
You may not reproduce, republish, distribute, sell, license, modify, reverse engineer, create derivative works from, remove ownership notices from, or commercially exploit protected materials without written authorization or a lawful exception.
Disclaimer of Warranties
To the fullest extent permitted by law, the website and services are provided on an “as available” basis. SoftHaven does not warrant that the website will always be uninterrupted, secure, error-free, compatible with every device, or free from harmful components.
Product warranties, if any, are limited to the warranties expressly provided with the product or required by applicable law. Nothing in these Terms limits a warranty or consumer right that cannot lawfully be excluded.
Limitation of Liability
To the fullest extent permitted by law, SoftHaven will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses arising from website use, service interruption, unauthorized access, third-party conduct, or use of a product in a manner inconsistent with its intended purpose.
Where liability cannot be excluded, SoftHaven’s responsibility will be limited to the remedy and amount permitted by applicable law, considering the nature of the transaction and the loss.
Non-excludable rights
Some jurisdictions do not allow certain warranty exclusions or liability limitations. In those jurisdictions, the relevant provision applies only to the maximum lawful extent.
Indemnification
To the extent permitted by law, you agree to indemnify and hold SoftHaven harmless from third-party claims, liabilities, losses, and reasonable costs arising from your unlawful use of the website, your material breach of these Terms, your infringement of another person’s rights, or content you submit.
This obligation does not apply to the extent a claim results from SoftHaven’s own unlawful conduct, negligence, or responsibility that cannot legally be transferred.
Events Outside Reasonable Control
SoftHaven is not responsible for delay or failure caused by circumstances outside reasonable control, including severe weather, natural disasters, labor interruptions, transportation failures, carrier disruptions, government actions, public emergencies, utility failures, cyber incidents, supplier interruptions, or similar events.
When such an event occurs, affected obligations may be delayed for the duration reasonably necessary to address the circumstances. This section does not eliminate rights that apply under mandatory law.
Disputes and Informal Resolution
Before starting formal legal proceedings, you and SoftHaven agree to make a reasonable good-faith effort to resolve the dispute through direct communication, unless immediate action is necessary to protect legal rights or prevent harm.
A dispute notice should identify the order or account involved, describe the issue, explain the requested resolution, and include relevant documentation.
These Terms are governed by applicable federal law and the laws of the State of Rhode Island, without regard to conflict-of-law principles, except where mandatory law requires otherwise.
Changes to These Terms
SoftHaven may update these Terms to reflect changes in services, products, operations, technology, legal requirements, security practices, or business needs.
Updated Terms become effective on the date stated at the top of the page unless a different date is specified. Material changes will be presented in a manner reasonably appropriate to the circumstances.
Continued use of the website after the effective date means that you accept the revised Terms, except where additional consent is required by law.
General Provisions
Entire agreement
These Terms and incorporated policies constitute the agreement governing your use of the website and services, except where a separate written agreement expressly applies.
Severability
If any provision is found invalid or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect.
No waiver
A failure to enforce a provision does not permanently waive the right to enforce it later.
Assignment
You may not transfer your rights or obligations under these Terms without written permission. SoftHaven may assign these Terms as part of a lawful reorganization, sale, transfer, or change in business structure.
Headings
Headings are provided for readability and do not change the meaning of the provisions.
Helpful Clarifications
Terms Questions
These answers summarize selected provisions. The complete Terms above remain controlling if a summary and a detailed provision are interpreted differently.
When do these Terms apply?
These Terms apply whenever you access the website, browse products, create an account, place an order, participate in a promotion, submit content, or use a SoftHaven service.
Is an order confirmed immediately after checkout?
An automated acknowledgement confirms receipt of the order request. Final acceptance may remain subject to payment authorization, availability, delivery eligibility, fraud review, and verification of transaction details.
Can SoftHaven cancel or limit an order?
An order may be limited, held, refused, or cancelled where reasonably necessary because of unavailable inventory, inaccurate information, payment issues, suspected fraud, pricing errors, delivery restrictions, promotion misuse, or violations of these Terms.
Are product colors guaranteed to match my screen?
No screen can reproduce every material or color identically. Display settings, lighting, photography, natural grain, textile variation, finish, and manufacturing tolerances can create reasonable differences.
Who is responsible for measuring furniture access?
Customers are responsible for checking product dimensions and measuring the complete delivery route, including entrances, hallways, stairs, elevators, corners, ceilings, and the final placement area.
Does free shipping include assembly?
Free standard shipping does not automatically include assembly, installation, room placement, wall mounting, electrical work, packaging removal, or removal of existing furniture.
Can discounts be combined?
Discounts may be combined only when the displayed promotional terms expressly permit combination. Promotions may also have product, date, inventory, customer, or order restrictions.
What happens if a price is displayed incorrectly?
SoftHaven may correct the error and, where legally permitted, request confirmation, adjust the transaction, or cancel the affected order. Any required refund will be processed through the appropriate payment method.
Can I copy SoftHaven images or page designs?
SoftHaven photographs, graphics, branding, page layouts, text, and other protected materials may not be reproduced or used commercially without authorization or a lawful exception.
Do these Terms remove my consumer rights?
No provision is intended to eliminate a right, remedy, warranty, or protection that cannot legally be excluded or limited. Any limitation applies only to the maximum extent permitted by applicable law.
Acknowledgement
Your use confirms acceptance.
By continuing to access or use SoftHaven after the effective date, you acknowledge that you have had the opportunity to review these Terms and agree to follow them. If you do not agree, you should discontinue use of the website and services.
